Answers · At a Glance
Frequently asked questions.
Quick answers to the questions we hear most often. Can't find what you're looking for? Reach out — we're happy to help.
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What floor plans are available at Aviana at Tuscany?
Eight Italian-themed layouts across one, two, and three bedrooms, ranging from 782 to 1,304 sq ft. One-bedrooms include the Borgata (782 sq ft, from $1,550) and Rozzano (815 sq ft, from $1,575). Two-bedrooms span the Livorno, La Scala, Portofino, and two Piemonte layouts from 1,024 to 1,290 sq ft. The Palermo three-bedroom is 1,304 sq ft from $2,300. Several two-bedroom plans include one- or two-car detached garages. -
Are pets allowed?
Yes — Aviana at Tuscany is a pet-friendly community with a dedicated dog park and pet play area. Contact the leasing office for current pet fees, deposits, and breed or weight policies. -
Do you have washer/dryers in unit?
Yes — every home includes a full-size washer and dryer, not just hookups. -
What's included in each apartment?
Granite countertops, stainless steel appliances, faux-oak cabinetry, hardwood floors, gas fireplaces in every home, full-size washer and dryer, Roman tubs, walk-in closets with shelving, large kitchen pantry, oversized arched windows, and private balconies or patios. Upstairs homes add vaulted ceilings, and select homes have scenic Sierra mountain views. -
What community amenities are on-site?
Resort-style swimming pool, year-round hot tub, 24-hour fitness center, lighted tennis court, basketball court, playground, dog park and pet play area, gameroom, on-site media center with movie theatre, luxury great room with full kitchen, business center with WiFi, grill and picnic area, bicycle storage, and direct access to neighborhood hike, bike, and jog trails — all within a controlled-access community. -
What's the application process?
Pick your floor plan, submit the online application through the Application page, and our team reviews and reaches out within 1–2 business days. Ask about short-term and long-term rental options when you contact the leasing office. -
What do I need to apply?
Government-issued ID, recent pay stubs, rental history, and the application and admin fees outlined on the application page. Contact the leasing office at (775) 747-7500 for the current fee schedule. -
What are the lease terms?
Both short-term and standard long-term leases are available — ask the leasing office which terms fit your needs and current availability. -
How do I pay rent?
Online through the RentManager resident portal — there's a Pay Rent link in the header of every page on this site. -
How do I submit a maintenance request?
Through the Submit Work Order page on this site. For after-hours emergencies, call the leasing office directly. On-site maintenance is available. -
Is parking available?
Yes — open surface parking is available for residents, and one-car and two-car detached garages are available for rent on select layouts (already included with the Portofino and Piemonte plans). Bicycle storage is also on-site. -
Are utilities included?
Contact the leasing office for the current utility breakdown — Aviana at Tuscany is part of Northwest Reno's residential utility framework, and which utilities are included in rent versus billed separately can shift with current operations. -
What's the neighborhood like?
Northwest Reno is the city's quietest residential pocket — Sharlands Square is a 20-minute walk, McQueen Crossings and Somersett Town Square are a 3-minute drive, the University of Nevada Reno is 12 minutes away, downtown Reno and Reno-Tahoe International Airport are around 30 minutes, and Lake Tahoe plus Palisades Tahoe ski resort are just over a half-hour west on I-80. Mae Anne Avenue links you to McQueen High School, Billinghurst Middle School, and Westergard Elementary — all in the 89523 attendance zone. -
Is the community smoke-free?
Yes — every home is smoke-free indoors. -
How can I schedule a tour?
Tap Schedule a Tour on any page — it opens the Contact form. Or call the office directly at (775) 747-7500: Monday through Friday 8:30am – 5:30pm, Saturday 8:30am – 3:00pm.
Reno, Nevada
Still have questions?
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