Legal · Privacy

Privacy Policy

Privacy Policy for Aviana At Tuscany Apartments

Last updated: June 1, 2026

Aviana At Tuscany Apartments (“Aviana,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://avianareno.com, how we use it, and the choices you have.

1. Information We Collect

We collect information in three ways:

  • Information you give us. When you submit a contact form, tour request, application, or maintenance request, you provide details such as your name, email address, phone number, current address, employment information, and any message you write to us. Rental applications additionally collect information required to evaluate tenancy, such as government-issued identification, income verification, rental history, and consent to a background and credit check.
  • Information collected automatically. When you visit our website, our servers and any analytics tools we use may record information such as your IP address, browser type, operating system, the pages you view, the date and time of your visit, and the website you came from. We use this information to understand how visitors find and use our site so we can improve it.
  • Cookies. Our website uses cookies — small text files saved by your browser — to remember preferences and measure usage. You can disable cookies in your browser settings; some site features may not work as expected if you do.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, schedule tours, and answer questions about availability;
  • Process and evaluate rental applications, including the background and credit checks you authorize when you apply;
  • Manage your tenancy and provide resident services (rent payment, maintenance, lease renewal, community communications);
  • Send you information about Aviana that is relevant to you, such as availability updates or community announcements — you can unsubscribe from optional communications at any time;
  • Improve our website, marketing, and the services we offer;
  • Comply with legal obligations, enforce our agreements, and protect our rights, property, and safety, and those of our residents, employees, and others.

3. How We Share Your Information

We do not sell your personal information. We share it only with the third parties needed to operate our business, including:

  • Service providers who process information on our behalf — for example, our property management software (RentManager), application screening services, payment processors, hosting providers, and email/marketing platforms. These providers are contractually required to use your information only for the services they perform for us.
  • Embedded services that you interact with directly on our website, such as embedded forms, Google Maps, and any chat widgets. These services have their own privacy practices that govern the information they receive when you use them.
  • Legal and safety reasons — when disclosure is required by law, court order, or to protect the rights, property, or safety of Aviana, our residents, employees, or the public.
  • Business transfers — if Aviana is involved in a merger, acquisition, sale of assets, or financing, your information may be transferred as part of that transaction.

4. Data Retention

We keep personal information only as long as we need it for the purposes described above or as required by law. Application data for applicants we do not lease to is generally retained for a limited period in accordance with applicable fair-housing record-keeping requirements; resident data is retained for the duration of your tenancy and for a reasonable period after move-out to support our legal and accounting obligations.

5. Your Choices and Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you;
  • Ask us to correct information that is inaccurate;
  • Ask us to delete information we no longer need to keep;
  • Opt out of marketing communications at any time;
  • Restrict or object to certain uses of your information.

To exercise any of these rights, contact us using the information at the bottom of this page. We may need to verify your identity before we act on your request.

6. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information without verified parental consent, we will delete it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Links to Other Websites

Our website may contain links to third-party websites or services (for example, your social media platform of choice or the RentManager resident portal). We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Significant changes will be communicated more prominently — for example, through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described above, please contact us:

  • Email: aviana@goldelm.com
  • Phone: (775) 747-7500
  • Mail: 7000 Mae Anne Avenue Reno, NV 89523